Support FAQ
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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

General

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What automation/insertion platforms do you support?

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What external system interfaces do you support?

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Can you provide remote reporting access?

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What is and is not a backup and why is it important?

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How do I get pre-printed forms?

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What database engine does Summit use?

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Can Summit do electronic invoicing (EDI)?

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What are the hardware requirements to run the Summit System?

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What do the Pervasive/Btrieve error codes mean?

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What is client-server?

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How does Summit handle Daylight Savings Time?

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What are Zip files? (WinZip home page)

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What are WinZip system requirements?

Rev. 3.3

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How do I install the system?

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How do I update the system?

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How do I upgrade from Rev. 2.8x?

Rev 2.8

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How do I install the system?

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How do I upgrade from Btrieve 6.x to PSQL 2000?

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How do I download updates and revisions?

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How do I navigate in the system?

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What are some suggested daily traffic activities?

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What are some suggested weekly traffic activities?

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What are some suggested billing and balancing procedures?

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What are some suggested A/R procedures?

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What are some suggested end of year procedures?

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What are some suggested data purging procedures?

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How do I get a report, log, statement, confirmation or other item from Summit to print to a disk file?

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What does the field "Auto reskd (vnsad)" on Contract Data Entry do?

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How do I set up printers in Summit?

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How do I set up workstations in Summit?

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How do I initialize/re-initialize billing history data?

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How do I change the break windows for individual programs on cable networks?

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How do I set up and produce EDI invoices?

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I have upgraded to Summit 2.81 and Pervasive SQL 2000. Now when I try to open Summit I get an Error 20 message "Can’t open file SMT\ST\Summit.rsc." What should I do?

 

 

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Copyright © 2006 Summit Software Systems, Inc.
Last modified: October 25, 2006