General FAQ
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Included here are FAQs that don't pertain to a specific version of the system.

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What automation/insertion platforms do you support?

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What external system interfaces do you support?

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Can you provide remote reporting access?

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What database engine does Summit use?

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What is and is not a backup and why is it important?

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How do I get pre-printed forms?

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Can Summit do electronic invoicing (EDI)?

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What are the hardware requirements to run the Summit System?

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What do the Pervasive/Btrieve error codes mean?

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What is client-server?

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How does Summit handle Daylight Savings Time?

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What are Zip files? (WinZip home page)

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What are WinZip system requirements?

What is and is not a backup?

It is extremely important that you backup your Summit data on a daily basis. If a regular backup is not done, you can lose all data entered since the last backup. Use a multi-generation tape or removable media system (CD, Zip etc.) to back up the Summit data directory. Do full backups only, not incremental or differential. 

 Backing up to diskette or to a hard disk is not acceptable - if you have an error on a diskette or on the hard disk, your backup is unusable and you lose your data. Do your really want to re-enter all your Summit data from scratch?. 

See your Windows documentation on how to do backups or refer to your backup software documentation.

We strongly recommend a 6 set daily backup rotation and a 4 set monthly backup rotation.

What is client-server... ?

All of the Summit systems are client/server applications. Client/server refers to the relationship of actually sharing the workload between client and server applications on the network. Client/server applications go beyond simply sharing file and print resources. In this environment, clients ask servers to perform services on their behalf, typically returning results back to the clients. Part of the computing effort takes place on the client, and part takes place on the server.

In a client/server system, the local database engine (the "client" part of client/server) formats a request for a specific set of data and passes this "generic" request to the database server (the "server" part of client/server). The local database engine has no idea of where the data is physically stored, nor does it care. It's up to the database server to process the request and pass the data back to the client.

Why is client/server better? With client/server applications, you can request exactly what you want. With file-server applications, you have a much higher level of granularity. Also, by isolating all database files under the control of one database engine (for instance, the server) and one physical machine, the server can provide advanced functionality that can't be furnished with a file-server architecture. Features like online backup via log files, advanced hardware support such as uninterruptible power supplies or hot swappable disk drives, and multiprocessor machines can all be added to the server with no changes to the client machines.

How does Summit software handle Daylight Savings Time?

If you are printing a manual log: The 2:00 a.m. hour is not played at all.. Master Control plays the 1:00 a.m. - 2:00 a.m. program and then skips to the 3:00 a.m. program. If you are Automated: The computer should be programmed for daylight savings time and will automatically set the clock one hour ahead, hence the automation will skip the 2:00 a.m. hour. Billing: Auto-reconciliation will place the spots scheduled in the 2:00 a.m. hour in makegoods or if they are fillers it will not acknowledge that they ran. If you manually edit your log you will need to place the spots that were scheduled in the 2:00 a.m. time slot to makegoods or cancel.

 

 

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Last modified: October 25, 2006